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Export Files created from 12.03.2025 to 12.08.2025 EVV Claims

Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
Effective date
Not stated
We identified it
Jun 20, 2026
Days to comply
—

Summary

Electronic Visit Verification (EVV) claims exported through the Sandata/Santrax system from 12/03/2025 to 12/08/2025 failed to transmit to Gainwell, resulting in unpaid or partially paid claims. Affected providers must manually roll back and re-export these claims to receive proper payment.

Action Required

Action needed
Immediately: Billing team must review all claim payments for EVV services with dates of service from 12/03/2025 to 12/08/2025. For any claims that don't appear in the Web portal or are only partially paid, manually roll back the export files in the Santrax system and re-export the affected claims. Contact ctevv@gainwelltechnologies.com for EVV-related questions.

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