All PlansAdministrativeMedium impact
System Outage Tuesday, February 3, 2026 from 6:39pm to 7:34pm
Connecticut Medicaid (HUSKY Health)·Provider Bulletin
Effective date
Feb 3, 2026
We identified it
Jun 20, 2026
Summary
Gainwell Technologies experienced a system outage on February 3, 2026 from 6:39pm to 7:34pm affecting pharmacy POS, real-time systems, and provider portal. Providers who submitted claims during this timeframe need to verify receipt of file tracking numbers and 999 responses, and may need to resubmit claims if proper confirmations weren't received.
Action Required
Immediately: Billing team must verify all claims submitted on February 3, 2026 between 6:39pm-7:34pm received proper file tracking numbers and 999 responses. For missing 999 responses, contact EDI Help Desk at 1-800-688-0503 or Provider Assistance Center at 1-800-842-8440 (M-F, 8am-5pm EST) with Trading Partner ID ready. Resubmit any claims that received error messages during the outage timeframe.