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MedicaidAdministrativeHigh impact

AI/Bot/Automated Calls

Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
Effective date
Not stated
We identified it
Jun 20, 2026
Days to comply
—

Summary

Insurance payers will no longer provide eligibility verification to AI/Bot/Automated calling systems due to HIPAA security requirements. Healthcare practices using automated systems must switch to manual calls by verified human staff or use the secure web portal for eligibility checks.

Action Required

Action needed
Immediately: Stop using AI/Bot/Automated calling systems for eligibility verification. Front desk staff must make manual calls with verified human agents only. Set up secure web portal access at www.ctdssmap.com for faster eligibility verification without wait times. Train staff on Provider Manual Chapter 4 procedures for alternative eligibility verification methods.

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