Who is affected by this change?

This affects Connecticut Medicaid (HUSKY Health) Physical Therapy, Occupational Therapy providers in CT on All Plans plans.

When does this change take effect?

This change is effective Apr 20, 2026.

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All PlansAdministrativeLow impact

Sandata Customer Support Portal Changes begin April 20, 2026

Connecticut Medicaid (HUSKY Health)·CT · Physical Therapy, Occupational Therapy·Provider Bulletin

Effective date

Apr 20, 2026

We identified it

Jun 20, 2026

Days to comply

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Summary

Sandata is upgrading their Customer Support Portal for Electronic Visit Verification (EVV) users starting April 20, 2026. The ticket submission system will move to a new platform, requiring users to create new accounts, though existing tickets will automatically migrate.

Action Required

Action needed

By April 20, 2026: Home health billing staff using Sandata EVV must create new accounts in the upgraded Customer Support Portal when they receive email invitations. Update bookmarks if using https://sandata.zendesk.com/hc/en-us/requests/new as it will redirect automatically. No disruption to billing processes expected.

Related policy hubs

Connecticut Medicaid (HUSKY Health) policies CT policy changes Physical Therapy Occupational Therapy