MedicaidAdministrativeHigh impact
Alternate Electronic Visit Verification (EVV) Files created 4/20/2026 – 4/22/2026
Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
Effective date
Apr 23, 2026
We identified it
Jun 20, 2026
Summary
Electronic Visit Verification (EVV) system experienced a technical outage from 4/20/2026-4/22/2026 that prevented visits from being transmitted to Sandata Aggregator. Providers using alternate EVV vendors must resubmit failed visits by midnight 4/23/2026 and cannot submit related claims until after 7:00 AM on 4/24/2026.
Action Required
By midnight 4/23/2026: Providers using alternate EVV vendors must review visits from 4/20-4/22/2026 in their EVV system and resubmit any with 'Services Unavailable' errors to Sandata Aggregator. Starting 7:00 AM 4/24/2026: Submit claims for these visits with deadline of 5:00 PM 4/24/2026 for financial cycle inclusion (web portal accepts until 11:00 PM). Billing team must coordinate with EVV vendor to ensure visit data transmission before claim submission to avoid denials.