MedicaidAdministrativeLow impact
[Ohio] Cultural Competency
CareSource·OH·Provider Bulletin
Effective date
Apr 2, 2026
We identified it
May 9, 2026
Summary
CareSource issued a cultural competency bulletin for Ohio Medicaid, Marketplace, and MyCare Ohio providers effective April 2, 2026. The policy emphasizes provider responsibility to utilize cultural competency resources and language access services (telephone interpretation, face-to-face interpreters, TTY/relay services) at no cost to members. Providers must use available resources to support effective communication, ensure regulatory compliance, and deliver patient-centered care.
Action Required
No immediate billing or coding changes required. By April 2, 2026: Providers and billing staff should be aware that language assistance services are available at no cost through CareSource (telephone interpretation during business hours, 24-hour nurse line interpretation, face-to-face interpreters via Propio, and TTY/relay services). Interpreter requests must be submitted at least three business days in advance with 24-hour cancellation notice. This is informational guidance; no workflow modifications to billing systems or claim submission processes are necessary. Staff should familiarize themselves with available cultural competency training resources via HealthPlanResources.com and CME Outfitters for professional development.