MedicaidAdministrativeLow impact
[Ohio] It's Patient Experience Survey Season
CareSource·OH·Provider Bulletin
We identified it
May 9, 2026
Summary
CareSource is conducting CAHPS and QHPEE patient experience surveys from February through May 2025. This is an informational notice reminding providers that patient interactions directly impact survey responses and health plan STARS ratings. No billing workflow changes are required, but providers should focus on seven key service areas to improve patient satisfaction scores.
Action Required
No billing system changes required. This is an informational notice. Providers and clinical staff should review the Quality Patient Experience Guide (referenced in the bulletin) and focus on the seven key patient experience areas: appointment accessibility, flexible care options, minimizing wait times, care readiness, empathetic communication, patient empowerment, and timely follow-up. Contact your Health Partner Engagement Specialist or CareSource Provider Services if questions arise about survey participation or patient experience initiatives.