MedicaidAdministrativeMedium impact
Non-Emergency Medical Transportation
Missouri Medicaid (MO HealthNet)·MO·Provider Notice
Effective date
Oct 1, 2010
We identified it
Jun 20, 2026
Summary
MO HealthNet participants eligible for Non-Emergency Medical Transportation (NEMT) must now request transportation at least 5 calendar days in advance by calling (866) 269-5927. Transportation is arranged through Medical Transportation Management, Inc (MTM) for fee-for-service participants, with specific eligibility restrictions and a $2.00 co-payment per trip for most participants.
Action Required
Immediately: Front desk staff must inform MO HealthNet patients that transportation requests require 5 calendar days advance notice by calling (866) 269-5927. Billing team should note that patients with certain eligibility codes (02, 08, 52, 55, 57, 59, 64, 65, 73, 74, 75, 80, 82, 89) are not eligible for NEMT services. Update patient scheduling protocols to account for transportation lead time requirements.