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MedicaidAdministrativeMedium impact

MO HealthNet Providers and Non-Emergency Medical Transportation (NEMT)

Missouri Medicaid (MO HealthNet)·MO·Provider Notice
Effective date
Sep 26, 2019
We identified it
Jun 20, 2026
Days to comply
—

Summary

MO HealthNet is experiencing NEMT vendor shortages due to increased insurance costs, affecting patient transportation to appointments. Providers are encouraged to be flexible with cancellation and no-show penalties when patients cannot attend due to lack of transportation.

Action Required

Action needed
Immediately: Front desk staff should implement flexible cancellation and no-show policies for MO HealthNet patients who cite transportation issues. Update scheduling protocols to document transportation-related cancellations separately from standard no-shows. Consider waiving no-show fees for MO HealthNet participants when transportation is the cited reason.

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