MedicaidAdministrativeLow impact
Pharmacy Help Desk Menu Changes
Missouri Medicaid (MO HealthNet)·MO·Pharmacy
Effective date
Nov 21, 2019
We identified it
Jun 20, 2026
Summary
MO HealthNet updated their Pharmacy Help Desk phone menu system with new options and requires callers to listen to the entire opening message before selecting an option. The help desk now offers multiple ways to submit prior authorization requests including phone, CyberAccess portal, and fax.
Action Required
Immediately: Update staff training materials to reflect new Pharmacy Help Desk menu options. Train staff to listen to entire message before selecting options when calling 800-392-8030. Inform staff about alternative submission methods: CyberAccess portal and fax to 573-636-6470. Ensure claims are submitted and rejected before calling help desk.