MedicaidAdministrativeMedium impact
COVID-19: Adult Exceptions and DME Supplies
Missouri Medicaid (MO HealthNet)·MO · PM&R (Physical Medicine & Rehab), Pulmonology, Cardiology +1 more·Provider Notice
Effective date
Mar 16, 2020
We identified it
Jun 20, 2026
Summary
MO HealthNet (Missouri Medicaid) now allows prescribers to use telephone or video calls instead of face-to-face visits for DME exception requests, pre-certifications, and prior authorizations during COVID-19. Prescribers must still document encounters in medical records and complete all required forms and hotline calls.
Action Required
Immediately: Providers can conduct DME evaluations via telephone or video calls instead of in-person visits for Missouri Medicaid patients. Providers must document all telephone/video encounters in patient medical records including medical necessity notes. Still required to complete Exception Request forms and call DME Pre-Certification Hotline (800-392-8030 option 2) for pre-certified items.