MedicaidAdministrativeMedium impact
COVID-19: New email address for Providers
Missouri Medicaid (MO HealthNet)·MO·Provider Notice
Effective date
Mar 18, 2020
We identified it
Jun 20, 2026
Summary
MO HealthNet has established a new dedicated email address (MHD.COVID-19@dss.mo.gov) for provider questions related to COVID-19 billing, testing, treatment, and telehealth services. This creates a direct communication channel for billing inquiries and will help compile FAQs for future reference.
Action Required
Immediately: Billing team and providers should save the new email address MHD.COVID-19@dss.mo.gov for all COVID-19 related billing questions including testing, treatment, and telehealth services. Use this dedicated channel instead of general MO HealthNet contacts for faster responses on COVID-19 billing issues.