MedicaidAdministrativeLow impact
Provider Communications Interactive Voice Response (IVR) Update
Missouri Medicaid (MO HealthNet)·MO·Provider Notice
Effective date
Jan 10, 2023
We identified it
Jun 20, 2026
Summary
MO HealthNet (Missouri Medicaid) updated their Provider Communications phone system by adding a new Option 6 that allows providers to speak directly to a representative for questions not covered by the existing 5 menu options. The main phone number remains (573) 751-2896.
Action Required
Immediately: Update office phone reference materials and staff training to include the new Option 6 when calling MO HealthNet Provider Communications at (573) 751-2896. Train staff that Option 6 is only for questions not covered by the existing 5 categories (eligibility, check amounts, claims, enrollment status, annual review dates).