MedicaidAdministrativeLow impact
[Indiana] Cultural Competency
CareSource·IN·Provider Bulletin
Effective date
May 4, 2026
We identified it
May 9, 2026
Summary
CareSource Indiana has issued a cultural competency provider bulletin effective May 4, 2026, establishing expectations for providers to utilize cultural competency and language access resources. The policy requires providers to support effective communication with patients of diverse backgrounds, leverage free training resources, and utilize available interpretation services (telephone, face-to-face, TTY/relay) at no cost to members or providers.
Action Required
By May 4, 2026: Billing and clinical staff should review CareSource's cultural competency resources available at HealthPlanResources.com and propio.com/welcome-caresource-providers/. Ensure front-desk and patient-facing staff are aware that language interpretation services (telephone, face-to-face, sign language, TTY/relay) are available at no cost and can be requested through Member and Provider Services or the 24-Hour Nurse Advice Line. Front-desk staff should note that interpreter requests require 3 business days' advance notice and cancellations require 24 hours' notice. This is an informational and compliance requirement; no billing code changes or claim submission modifications are needed.