MedicaidAdministrativeLow impact
[Indiana] Help Your Patients Keep Their Benefits
CareSource·IN·Provider Bulletin
Effective date
Nov 17, 2025
We identified it
May 9, 2026
Summary
This is an informational bulletin from CareSource (Indiana Medicaid) reminding providers to educate their patients about annual Medicaid redetermination requirements. The policy provides guidance on how providers can help patients maintain their coverage by keeping contact information current, responding to state communications, and utilizing available portals and notification systems.
Action Required
No immediate billing system changes required. Front desk and clinical staff should be aware of this bulletin to educate patients about: (1) keeping contact information updated on MyLife.CareSource.com, (2) responding promptly to mail from FSSA and CareSource, (3) creating an account at fssabenefits.in.gov to track renewal dates, and (4) opting into text/email reminders via MyLife.CareSource.com. Staff may provide patients with contact information for Division of Family Resources (1-800-403-0864) and Covering Kids & Families (www.ckfindiana.org/contact-us/) if they need assistance with redetermination. This is patient education only and does not impact claims processing, coding, or billing workflows.