MedicaidAdministrativeMedium impact
New Stranded Patient Line for Facilities Assisting Participants with Non-Emergency Medical Transportation
Missouri Medicaid (MO HealthNet)·MO·Provider Notice
Effective date
Apr 3, 2026
We identified it
Jun 20, 2026
Summary
MO HealthNet has launched a new consolidated Stranded Patient Line (1-866-835-5686) for healthcare facilities when Medicaid patients' scheduled non-emergency medical transportation fails to arrive. The system routes calls to the appropriate health plan based on the participant's coverage and stranded status.
Action Required
Immediately: Front desk and discharge staff must post the new Stranded Patient Line number (1-866-835-5686) at discharge desks. Train staff to verify patient's MO HealthNet plan type in eMOMED before calling, and follow the phone menu options to report stranded patients or initiate transportation complaints.