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CommercialAdministrativeLow impact

Listening to and acting on feedback

UPMC Health Plan·Provider Announcement
Effective date
Not stated
We identified it
Jun 20, 2026
Days to comply
—

Summary

UPMC Health Plan has released 2022 CAHPS survey results highlighting improvement opportunities in case coordination, care access timing, and care delivery. This is informational feedback about member experience surveys that impact provider ratings and accreditations.

Action Required

Action needed
Review the 2022 CAHPS survey results at the provided URLs to understand member feedback on care coordination, appointment scheduling, test result follow-up, and specialist referrals. Consider implementing workflow improvements to address identified gaps in patient communication and care coordination processes.

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