MedicaidAdministrativeLow impact
[Indiana] It's Patient Experience Survey Season
CareSource·IN·Provider Bulletin
We identified it
May 9, 2026
Summary
CareSource is notifying Indiana Medicaid providers that CAHPS and QHPEE patient experience surveys are being distributed through May 2025. This is an informational bulletin highlighting seven key areas of patient care that directly influence survey responses and health plan STARS ratings, with no changes to billing codes, coverage, or reimbursement policies.
Action Required
No billing system or workflow changes required. This is an informational notice only. Providers should review the Quality Patient Experience Guide (available from CareSource) and consider the seven key patient experience areas during patient interactions, but this does not affect claims processing, coding, documentation requirements, or reimbursement. Front-line staff may benefit from reviewing the guide to reinforce patient experience best practices during the survey period (February through May 2025).