CommercialAdministrativeMedium impact
HelpScript service helps patients enroll in manufacturer copay assistance programs
UPMC Health Plan·Oncology, Rheumatology, Endocrinology +2 more·Provider Announcement
Effective date
Jan 1, 2026
We identified it
Jun 20, 2026
Summary
UPMC Health Plan is launching HelpScript service beginning January 1, 2026, to help patients enroll in manufacturer copay assistance programs for select specialty medications. The service provides patient advocates to assist with enrollment and helps providers submit reimbursement requests, potentially reducing patient out-of-pocket costs to as low as $0.
Action Required
By January 1, 2026: Front desk and billing staff should be trained on HelpScript services for UPMC Health Plan patients requiring specialty medications. Keep contact information for HelpScript Patient Advocates (1-833-813-8234) readily available. Inform patients with UPMC coverage about potential copay assistance for specialty medications, noting that patients with secondary government insurance (Medicare, Medicaid) are not eligible.