All PlansAdministrativeMedium impact
The CAHPS survey is coming soon
UPMC Health Plan·Provider Announcement
Effective date
Mar 1, 2025
We identified it
Jun 20, 2026
Summary
UPMC Health Plan will conduct CAHPS patient satisfaction surveys from March through May 2025. While this doesn't directly change billing procedures, the survey results will impact quality ratings and reimbursement rates for providers.
Action Required
By March 1, 2025: All staff should implement patient experience improvements including prompt scheduling of follow-ups, sending appointment reminders, following up on referrals/tests, ensuring clear communication of next steps, and providing visit summaries or patient portal access. Front desk and clinical staff should prioritize these activities during March-May survey period as results affect future reimbursement rates.