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Voluntary nationwide recall: True Metrix (Trividia – May)
UPMC Health Plan·Family Medicine, Internal Medicine, Endocrinology +1 more·Pharmacy
We identified it
Jun 20, 2026
Summary
Trividia Health has issued a voluntary nationwide recall of all True Metrix Blood Glucose Systems due to software issues with the E-5 Error Code that could lead to improper treatment of blood sugar, resulting in 114 serious injuries and one death. Healthcare practices should advise patients using these glucose meters to contact their doctor or pharmacist and call Trividia Health immediately.
Action Required
Immediately: Clinical staff should identify patients using True Metrix Blood Glucose Systems and contact them to inform them of the recall. Provide patients with Trividia Health contact number (1-888-835-2723) and advise them to speak with their doctor or pharmacist about alternative glucose monitoring options. Document patient notifications in medical records.