Medicare AdvantageAdministrativeLow impact
[Georgia] Cultural Competency
CareSource·GA·Provider Bulletin
Effective date
Apr 24, 2026
We identified it
May 9, 2026
Summary
CareSource Georgia has issued a provider bulletin establishing cultural competency and language access service expectations effective April 24, 2026. Providers must utilize available cultural competency resources, language interpretation services (telephone, face-to-face, TTY/relay), and ensure compliant patient-centered care. Language assistance is provided at no cost to members and providers; interpreter requests require 3 business days' advance notice.
Action Required
By April 24, 2026: Providers and front desk staff should review available cultural competency resources at HealthPlanResources.com and via CME Outfitters partnership (10+ free CME/CE credit hours available). Staff should be aware that language assistance services are available through Member and Provider Services (phone interpretation during business hours), 24-Hour Nurse Advice Line (after-hours), Propio (face-to-face/sign language interpreters), and TTY/relay services via 711. Ensure interpreter requests are submitted at least 3 business days in advance with 24-hour cancellation notice. This is informational guidance establishing provider responsibility for culturally appropriate care; no billing system changes, prior authorizations, or coding modifications are required. Contact CareSource Health Partner Services with questions (DSNP: 1-833-230-2176, Marketplace: 1-833-230-2101, Medicaid: 1-855-202-1058).