MedicaidAdministrativeLow impact
[Georgia] It's Patient Experience Survey Season
CareSource·GA·Provider Bulletin
We identified it
May 9, 2026
Summary
CareSource is notifying Georgia Medicaid providers that CAHPS and QHPEE patient experience surveys are being administered through May 2025. This is an informational bulletin highlighting seven key areas of patient interaction that directly influence survey scores and the health plan's STARS ratings. No billing or coding changes are required.
Action Required
No direct billing team action required. This is an informational notice encouraging providers to focus on seven patient experience areas: appointment accessibility, flexible care options, minimal wait times, care readiness, empathetic communication, patient education, and timely follow-up. Providers may receive supplemental emails with quality improvement guidance. Billing teams should be aware that improved patient interactions may positively impact CareSource's STARS ratings, which can affect network contracts and future reimbursement negotiations.