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Late or Missing EFT-ERA Resolution Procedures

Medical Mutual of Ohio·OH·In the News
Effective date
Not stated
We identified it
Jun 20, 2026
Days to comply
—

Summary

Medical Mutual has established new procedures for resolving late or missing Electronic Fund Transfer (EFT) payments and Electronic Remittance Advice (ERA) files. Providers should wait 3 business days, then contact Treasury for missing payments or EDI support for missing remittance files.

Action Required

Action needed
Immediately: Billing team must update procedures for handling late/missing EFT payments and ERA files. For missing payments after 3 business days, contact Treasury at TreasuryDept@medmutual.com or call Raheem Stanfield (216-687-7926) or Bob Potocki (216-687-7801). For missing ERA files after 3 business days, first contact your trading partner/clearinghouse, then Medical Mutual EDI at edisupport@medmutual.com with check number, date, amount, Tax ID, and NPI. Train staff on new escalation process to avoid payment delays.

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