CommercialAdministrativeLow impact
Notice of Medical Mutual Provider Audit Survey on Appointment Accessibility
Medical Mutual of Ohio·In the News
Effective date
Sep 2, 2020
We identified it
Jun 20, 2026
Summary
Medical Mutual is conducting a 5-minute phone survey starting September 2, 2020 to audit appointment accessibility standards for primary care, behavioral health, specialty care, and after-hours services. Office schedulers should expect calls from SPH Analytics vendor and cooperate with the survey to help Medical Mutual meet NCQA accreditation requirements.
Action Required
Starting September 2, 2020: Front desk staff and office schedulers should expect phone calls from SPH Analytics conducting a 5-minute survey on appointment accessibility. Cooperate with the survey when contacted. No billing system changes required - this is an informational audit only.