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Mutual News Q2 2022 Newsletter
Medical Mutual of Ohio·Mutual News Newsletter
Effective date
Jul 1, 2022
We identified it
Jun 20, 2026
Summary
Medical Mutual updated their Q2 2022 newsletter with key contact and process changes. The Provider Contracting team now uses a unified phone number (1-800-625-2583), and starting Q3 2022, eligibility responses will include new status codes when members haven't completed Coordination of Benefits questionnaires.
Action Required
By Q3 2022: Update contact information for Medical Mutual Provider Contracting to 1-800-625-2583. Train billing team to recognize new eligibility status 'EB01-5 Active-Pending Investigation' which indicates member has not completed COB questionnaire but remains active. During 45-day COB response period, claims will be held, so proactively ask patients to complete questionnaires to prevent payment delays.