CommercialAdministrativeMedium impact
Healthcare Effectiveness Data and Information Set (HEDIS) General Announcement
Medical Mutual of Ohio·In the News
We identified it
Jun 20, 2026
Summary
Medical Mutual is conducting its annual HEDIS quality study and may request medical records directly from practices or through their contracted vendors (Scanning Sherpas and Ciox LLC). Practices are contractually required to provide medical records in a timely manner when requested, with no special authorization needed beyond standard HIPAA forms.
Action Required
Immediately: Ensure staff are prepared to respond promptly to medical record requests from Medical Mutual or their vendors (Scanning Sherpas and Ciox LLC). Front desk and medical records staff should understand that no special authorization is required - standard patient consent forms are sufficient under HIPAA regulations for these quality assessment requests.