All PlansAdministrativeMedium impact
Reminder – Use our Optum Payment Integrity Portal for Claims Management
Medical Mutual of Ohio·Reimbursement
We identified it
Jun 20, 2026
Summary
Medical Mutual has partnered with Optum to launch a new claims management portal that allows providers to view claims with outstanding medical record requests and upload required documentation through a streamlined drag-and-drop interface. Providers must register for the portal by emailing pi_portal_support@optum.com with their organization information.
Action Required
Immediately: Billing team should register for the new Optum Payment Integrity Portal by emailing pi_portal_support@optum.com with practice name, email, organization name and TIN(s). Once registered, use the portal at https://paymentintegrityportal.optum.com/ to monitor claims awaiting medical records and upload required documentation. Set up digital delivery preferences to eliminate paper letters.