All PlansCoverageMedium impact
Coronavirus Telehealth Services
Healthfirst·Provider Update
We identified it
Jun 20, 2026
Summary
This policy defines telehealth services as remote healthcare delivery using electronic communication technologies to improve patient access to care. The policy specifies that telehealth cannot be used solely for practitioner convenience when face-to-face visits are more appropriate or preferred by the patient.
Action Required
Immediately: Review full telehealth policy details by accessing the source URL. Billing team should ensure telehealth services are only billed when medically appropriate and not solely for practitioner convenience. Update provider documentation guidelines to include justification for telehealth versus in-person visits.