Medicare AdvantageAdministrativeMedium impact
Medicare CAHPS Season is Here!
Healthfirst·Provider Update
We identified it
Jun 20, 2026
Summary
Medicare CAHPS survey season is active through May 31, with random Healthfirst Medicare Plan members receiving satisfaction surveys about their healthcare experience. Patient satisfaction scores will impact provider performance in the Healthfirst Quality Incentive Program (HQIP).
Action Required
Through May 31, 2024: All clinical and front desk staff should prioritize exceptional patient service for Healthfirst Medicare patients to improve CAHPS scores. Focus on care coordination, access to appointments, and patient communication. Monitor patient satisfaction and address any concerns promptly as scores directly affect HQIP performance and potential quality bonuses.