MedicaidAdministrativeLow impact
[California] Enhance patient care with our Complex Case Management program
Anthem BCBS·CA·Provider Bulletin
We identified it
May 9, 2026
Summary
Anthem Blue Cross (California Medicaid/Medi-Cal) is promoting their Complex Case Management program for patients with complex conditions. This is an informational bulletin about an existing service offering referral pathways for providers, patients, and caregivers—no billing or coverage changes are introduced.
Action Required
No billing workflow changes required. This is informational only. Front desk and clinical staff may optionally inform patients about the Complex Case Management program availability by providing referral contact information (CAMedicaidPHCM@anthem.com, 866-333-4827 for physical health; bhcmreferrals@anthem.com, 855-473-7902 for behavioral health). No prior authorization, coding, or documentation requirements are introduced.