CommercialCoverageLow impact
2025 access to behavioral health care results
Cigna·Psychiatry, Emergency Medicine, Family Medicine +1 more·Coverage
We identified it
May 8, 2026
Summary
Evernorth Behavioral Health released their 2025 performance results showing they do not require prior authorization for emergency evaluation/stabilization services and routine outpatient care with providers. The policy also outlines appointment access standards and phone response metrics for behavioral health services.
Action Required
No immediate action required. This is a performance report showing Evernorth does not require prior authorization for emergency behavioral health services and routine outpatient care. Billing teams should note that behavioral health emergency services and routine outpatient visits can be billed without prior authorization for Evernorth coverage.