Medium impact
Update Regarding Weekend Offline Period and Access to New Critical Incident Management System
Texas Medicaid·Effective Jul 24, 2026
Texas Health and Human Services will transition the Critical Incident Management System (CIMS) to a new platform with a scheduled weekend offline period from close of business Friday, July 24, 2026 (5 p.m.) through Monday, July 27, 2026 (8 a.m.). Medicaid providers serving DBMD, CLASS, HCS, LIDDAs, and TxHmL programs will have no system access during this window. Billing teams must plan accordingly to avoid processing delays for affected Medicaid claims during this period.